pgb-Europe is implementing SAP ERP and SAP Cloud for Customer with TheValueChain. For business intelligence, it will use SAP BusinessObjects and Lumira. pgb-Europe is a total supplier of fastening systems and hand tools with its headquarters in Melle and subsidiaries in Poland and Asia.
Responding flexibly to supply and demand
“Our market is typified by an extensive, specialised and varied product range”, says Luc Pennoit, Managing Director. “Our flexibility in responding quickly to supply and demand determines our margins. To obtain a correct picture of our specific processes and expectations, TheValueChain produced a blueprint document. Cockpits for item management and price control are an important component of the solution. In this way, we combine the power of the standard functionality with a tailor-made solution for our specific needs.”
CRM in the cloud
pgb-Europe is also implementing SAP Cloud for Customer for CRM. “We want this to bring us even closer to our customers,” says Marc Pennoit, Managing Director. “With Cloud for Customer, we can respond even faster to questions from customers, and at the same time, we are strengthening our contact with the whole customer base. Due to the real time reporting based on SAP HANA Live, we are also responding faster to elements that determine our margins.”
ERP on SAP HANA
TheValueChain is implementing SAP ERP on the new SAP HANA platform. The go-live in Belgium and Asia is scheduled for January 2017. After that will come the production facility in Poland. TheValueChain is also providing further support based on a service level agreement.